Shippment
Due to the nature of the products, the estimated delivery time is 6-28 working days from the date of placing the order. If the estimated time exceeds this time, we will contact you. as soon as possible to notify the new delivery deadline.
All miniatures are packaged in protective padded packaging. The shipment of orders will be made with recycled materials in most cases.
Free EU shipping for orders over 120/150€*. Check Shipment page for details.
¿The bases are included?
Because there are so many different game systems, and to keep the price down for our customers, we do not include bases with the miniatures. But you can buy the bases you need at this link: https://www.forja3d.es/en/493-bases
Use of Product Images and Descriptions:
The product images provided on our website are solely for illustrative purposes and may differ slightly from the actual product. The photographs are presented as visual examples to assist customers in getting a general idea of the item.
It is important to note that the detailed and specific content of each product is found in the attached description. The product description contains essential information such as features, dimensions, materials, and any other relevant specifications.
We urge all our customers to carefully review the product description before making a purchase. By doing so, you ensure a full understanding of what you are acquiring and help yourself make an informed decision.
We strive to provide you with the best shopping experience possible, and your understanding and cooperation in this matter are crucial to achieving that.
By continuing to use our website and making purchases, you accept and understand the aforementioned conditions regarding the use of photographs and the importance of reviewing product descriptions.
Returns
Once the order is received, you have 14 days to check the status of the order. If during this period, you want to return the order, send an email to contacto@forja3d.es, indicating the order number, and we will tell you how to proceed with the return. The customer will be responsible for the expenses caused by the return
Terms and Conditions of the Loyalty Program
Our Loyalty Program is designed to reward our customers for their loyalty and participation. Below are the detailed terms and conditions for the program:
1. Earning Points
1.1. For completed orders: Each completed order earns 200 points.
1.2. For product reviews:
- Reviews without images earn 35 points.
- Reviews with images earn 45 points.
- A maximum of 15 product reviews per month is allowed per customer.
1.3. For store reviews: store review earns 10 points. (Max 1 per user)
2. Using Points
2.1. Points can be redeemed for discounts codes applicable to our product catalog, with the following limitations:
- Points cannot be used to purchase gift cards.
- The minimum order total to redeem points is €50 (before applying the discount).
2.2. Points can be combined with other offers, discounts, and promotions available in the store.
3. Point Validity
3.1. Points are valid for 60 calendar days from the moment they are credited to the customer’s account.
3.2. Points not used within this period will automatically expire and cannot be reactivated or transferred.
3.3. Discount codes generated with points are valid for 10 calendar days.
4. General Considerations
4.1. Points are personal and non-transferable.
4.2. The accumulation and use of points are subject to verification and approval by our team. We reserve the right to invalidate points obtained fraudulently or in violation of these terms.
4.3. If an order is canceled, the points earned from that order will be automatically deducted.
4.4. We reserve the right to modify or cancel the program at any time. In the case of significant changes, they will be communicated appropriately through our usual channels.
5. Exclusions and Limitations
5.1. This program is available only to registered customers on our platform.
5.2. We reserve the right to modify, suspend, or cancel the program at any time.
By participating in our Loyalty Program, you agree to these terms and conditions. If you have any questions or concerns, our team will be happy to assist you.
Thank you for being part of our community! 🎉